After Sales

Our modular service package

With us, you can tailor your service package flexibly to meet your current needs. Our modular packages provide you with the freedom to adjust your services at any time, ensuring they align with every phase of your system’s lifecycle. Unlike traditional service contracts, our solutions offer greater flexibility and cost efficiency.

Advantages:

  • Individually tailored service contracts
  • High flexibility

  • Modules adapted to the life cycle of the plant
  • Sustainable reduction of operating costs
  • High cost/benefit effect
  • Service contract
  • Contingent for service technician visits 


Original spare parts

Be original, be Photonics Systems Group

We work exclusively with original spare parts. All spare parts meet the high quality specifications of Photonics System Group and guarantee that your production equipment retains its value in the long term. We carry out quality controls on a regular basis.

Our internationally experienced service team will help you identify the spare parts you need and ensure a smooth internal process. In this way, we guarantee that spare parts and components will reach you promptly.

Advantages:

  • Superior product quality ensured through rigorous quality controls
  • High flexibility
  • Reduced system downtime and maintenance costs
  • Extended equipment lifespan
  • Spare parts availability even for older systems

Remote support

Our diagnoses: limitless 

Our plants are now located in six out of seven continents. Remote control allows local problems to be rectified quickly and cost-effectively. As a company, we demand that we provide our customers not only with rapid fault diagnosis but also with efficient problem solving across national borders.

Our remote support is the right contact for you 24/7: experts analyze the problem together with your technicians on site and provide qualified support in the event of a problem or system downtime.

Advantages:

  • Direct and location-independent access to specialists
  • Real-time error detection and problem solving
  • Cost and time savings in the event of a technical malfunction
  • Report option for future service calls

Data glasses

Virtual Communication

We lead the way when it comes to providing customers with a modern service. Accordingly, we rely on state-of-the-art communication technologies of the highest standard to interact flexibly with our customers.

Fast diagnosis and easy communication: Our data glasses connect your technicians directly with the experts at Photonics Systems Group. Simultaneous communication via audio and video enables error sources to be identified more quickly and downtimes to be reduced in the event of a malfunction. In addition, the direct flow of information and improved information quality minimize misunderstandings, such as those that can arise due to language barriers.

Advantages:

  • Shorter production downtimes and improved system availability
  • Avoidance of service calls and thus costs
  • High training effect for customer personnel
  • Several specialists work on troubleshooting at the same time

Upgrades

Always up-to-grade 

Do you have an older Photonics Systems Group system in operation? No problem, because our versatile upgrades allow even older systems to be adapted to current market requirements. Replace, for example, current wear parts with longer-lasting individual parts of the latest generation and thus sustainably reduce your operating costs. As part of an upgrade, you can also have the latest technologies integrated into your existing systems and thus significantly extend their service life.

However, our upgrades don’t just reduce your company’s maintenance costs or investment volume. Because in addition to an increase in efficiency, greater flexibility also provides you with an advantage over your direct competitors.

Especially when entering new or moving markets, upgrades or plant conversions are often a worthwhile investment to keep running costs down.

Advantages:

  • Lower investment costs and faster availability compared to new acquisition
  • Securing and extending the lifespan of your existing equipment
  • Low total cost of ownership (TCO) through efficient usage and reduced maintenance costs
  • Increased production flexibility for adaptable and future-proof processes

Upgrades:

  • Warranty extension and combined service/maintenance contracts
  • Increased throughput and optimized production performance

  • Substrate size adjustment for greater flexibility with M4 and M6 formats
  • Laser source replacement to enhance performance and efficiency

Trainings

Keep your employees motivated

Photo by Priscilla Du Preez 🇨🇦

Trained employees are the be-all and end-all. Not only are they more motivated, but they also take better care of the equipment assigned to them than untrained colleagues because of their expertise.

Keep your specialist personnel up to date with the latest knowledge through regular training and education so that they can respond more quickly and effectively to unplanned production interruptions and minimize potential disruptions. In the end, you not only get the maximum out of your plant, but above all out of your end product.

During our trainings, the needs of our customers are always in the foreground. In addition to various training courses for maintenance personnel or for operating equipment, InnoLas Solutions therefore also offers individual process training. Our service technicians carry out all training and instruction directly at the system on your premises or alternatively in our in-house laser application center. 

Advantages:

  • Trained and motivated employees
  • Increased plant availability through skilled specialist personnel
  • Faster and more efficient maintenance work
  • Higher productivity and process reliability

Training Packages:

  • Maintenance and servicing
  • System operation
  • Troubleshooting and identification
  • Process training
  • Laser protection training

Maintenance and inspection

Only a maintained system is a long-term system

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Regular inspections based on detailed checklists document the condition of your system and prevent unplanned downtime through preventive measures. This allows repairs to be planned early and production interruptions to be avoided.

Inspections can be combined with additional training or the replacement of spare parts. Process parameter optimization is also possible to further enhance efficiency. This ensures your system remains operational and productive at all times.

Advantages:

  • Minimization of unplanned plant shutdowns and higher plant availability
  • Review of activities by subject matter experts
  • Training of employees in the area of maintenance
  • Hedging the investment in the plant

Availability 24/7

Always by your side

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As a modern and innovative company, our service promise always applies here as well. About our Service Desk we accept your inquiries around the clock, seven days a week. No matter whether it is a question about spare parts or technical problems. Your request will be automatically stored in our ticket system and forwarded to the responsible experts. You can check the current status of your ongoing request at any time via the Service Desk retrieve.

You can also reach us around the clock via our service hotline. Especially in emergencies that do not happen during normal working hours, you get professional and fast support here.